Service Now
Solutions

From strategy to execution, we help you unlock the full value of ServiceNow, no matter where you are in your journey

Our Core Services

Strategy + Roadmapping

Before you build, you need a plan.
We help you define your future-state vision and map the path to get there, reducing risk, increasing adoption, and aligning your platform with business priorities.
What we deliver:

  • Readiness planning and assessments

  • Gap analysis across teams, tools, and processes

  • Actionable roadmaps tailored to your goals

Implementation Services

Get ServiceNow up and running the right way.
Whether you’re deploying new modules or optimizing an existing environment, our team ensures a seamless, scalable, and secure rollout.
What we deliver:

  • New module setup (ITSM, ITAM, SPM, HRSD, etc.)

  • Optimization of existing modules

  • Change management and user training

Enhancements + Support

Already using ServiceNow? Let’s make it better.
We provide continuous improvement, day-to-day administration, and on-demand development to help your platform evolve with your business.
What we deliver:

  • Ongoing enhancements and optimization

  • Technical administration and troubleshooting

  • Scaled support tailored to your internal team’s capacity

Advisory Services

Turn your ServiceNow platform into a business accelerator.
Our consultants bring a strategic lens to platform performance, aligning tools to your workflows, business goals, and industry best practices.
What we deliver:

  • ITSM and ESM assessments and platform audits

  • Process design and KPI tracking

  • ITIL-aligned service management strategy

Program Tiers Foundation Elevate Transform
Ideal For Internal teams that need foundational ServiceNow support Organizations optimizing with added strategy and expertise Enterprises seeking end-to-end execution and transformation
Annual Rate $72,000+ $162,000+ $300,000+
Benefits
  • Best practice recommendations
  • Foundational development and admin support
  • Monthly activity reporting
  • Limited Engagement Manager oversight
  • Everything in Foundation
  • Enhancements to forms, workflows, and applications
  • Increased technical resources
  • Strategic consultation and roadmap guidance
  • Internal training sessions
  • Everything in Elevate
  • Access to additional SMEs
  • Scaled support aligned to roadmap
  • Fully dedicated delivery team
  • Quarterly onsite planning
  • End-to-end roadmap execution
  • Discounted pricing for future implementations
Roles Provided
  • Engagement Manager
  • Scrum Master/BA
  • Technical Consultant
  • Technical Architect
  • Senior Technical Consultant
  • Secondary Technical Consultant
  • Engagement Manager
  • Scrum Master/BA
  • Technical Consultant
  • Technical Architect
  • Senior Technical Consultant
  • Secondary Technical Consultant
  • Engagement Manager
  • Scrum Master/BA
  • Technical Consultant
  • Technical Architect
  • Senior Technical Consultant
  • Secondary Technical Consultant
Engagement Model Ad hoc Embedded team Dedicated/Primary team
Delivery Methodology Kanban Agile (Customer-defined sprints) Fully managed sprints

Discover How 4wrd Consulting Can Elevate Your Business

Contact us today to discuss how we can work together to achieve your goals. Let’s transform your organization’s future, one strategic move at a time.